Critical Incident Support

Construction worker making a phone call for employee assistance program

Access Psych has extensive experience in the provision of Critical Incident Support for Australian employers and their employees.

What is Critical Incident Support?

Critical Incident Support is where our qualified personnel offer immediate counselling and support services following a:

  • Workplace injury or death
  • Natural disaster
  • Suicide or attempted suicide
  • Armed robbery
  • Assault or violence in the workplace
  • Serious near-miss or safety incident

These types of incidents can present a risk to the safety, wellbeing and health of your staff and organisation. Access Psych is able to provide immediate, comprehensive support that can mitigate risk and minimise impact while protecting the psychological safety of your workforce.

Access Psych Critical Incident Support services include:

  • An immediate, prompt and thorough response and action plan
  • 24/7 phone call triaging service
  • Ongoing counselling for impacted staff
  • Professional support for workers involved in a serious incident
  • Individual or group support, as required
  • Support and coaching for Managers
  • Resources for staff to support them to care for themselves and others during these times

Further information for employers

If you are an employer and would like to discuss Critical Incident Support with Access Psych, please do one of the following:

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