Frequently Asked Questions

We operate a selection of clinics nationally for face-to-face appointments. However, we offer all our counselling and psychology sessions via telehealth, so you can access the help you need, when you need it.

From the services we offer, to the clinicians who deliver them, our website is full of useful, straightforward information. However, if you still have questions about our services, or you want further clarification on something, you can contact our friendly team on 1800 APSYCH (1800 277 924) or email us

Yes. We offer therapy and counselling sessions for couples to help overcome relationship issues, including loss of intimacy, lack of honesty, loss of trust, infidelity, communication issues, and more. Medicare rebates do not apply for these services.

Yes. Our team of mental health clinicians are on hand to help you overcome any issues you’re facing as a result of anxiety and depression. Combining valuable experience and therapeutic knowledge, our team work with you to set realistic goals that will help manage your mental health.

We have a large, national team of mental health clinicians, which means that we can provide psychological support appointments immediately, with little or no waiting time. Please contact us on 1800 APSYCH (1800 277 924) to make an appointment.

Yes. We offer all our therapy, counselling and psychology sessions via telehealth, so that no matter where you are located in Australia you can get the psychological support that you need, when you need it. We also have a selection of clinics nationally for face-to-face sessions.

Yes. Our team are experienced to support clients living with a wide range of trauma. This includes acute trauma, which results from a single stressful or dangerous event, to chronic trauma – repeated and prolonged exposure to highly stressful events, such as child abuse or bullying. We are also experienced in dealing with trauma as a result of domestic and family violence.

For all enquiries, questions or appointments, please contact our friendly team on 1800 APSYCH (1800 277 924) or email We can arrange an appointment with one of our mental health clinicians at a time that suits you. We can also help you with telehealth services if that suits you.

Access Psych fees and invoices can be paid online via Westpac’s secure PayWay portal. Simply click through to PayWay, enter your invoice number and complete the payment details. If you need to contact Access Psych about your fees and invoice, please email or phone 1800 APSYCH (1800 277 924). Please note, Access Psych is not a bulk billing clinic.

Your GP is able to provide you with a Mental Health Care Plan. A Mental Health Care Plan provides you with an initial six sessions, with the option to re-visit your GP to obtain an additional four sessions.

You are able to access ten psychology sessions per calendar year. If you would like to continue therapy after you have used these sessions, you may access psychology through your private health insurer or pay privately.

You may access psychological treatment as a private client, without having to obtain a Mental Health Care Plan from your GP. We’re hear to help so don’t hesitate to pick up the phone and call 1800 APSYCH (1800 277 924) or email