Expert Medical Opinion (EMO) Intake Form

Inbound: “Thank you for calling VIVO Intake Team. How may I help you?”

OR

Outbound: “Hello xxx, this is xxx from VIVO regarding your Expert Medical Opinion referral. I am calling to provide you some more information on the service and answer any questions you may have. I will also need to go through an intake form with you to collect the required information from you so that we can assign you to an appropriate specialist.”

Expert Medical Opinion EMO Service:

The Expert Medical Opinion (EMO) service is provided by mlcoa, a sister company to Access Psych under the MedHealth Group. This service suits those in need of a second opinion, after a diagnosis or treatment recommendation from their treating doctor. It’s designed to help ensure that you have the right diagnosis and treatment plan – confidential and independent. We will match you with a suitable Australian based specialist in clinical practice who can respond to your questions or concerns, including advice on your diagnosis and treatment plan.

CSS PLEASE NOTE:

  • If the member does not have a diagnosis, they may be unable to provide one; however, they can offer information on how to obtain testing and relevant guidance.
  • Expert Medical Opinion services are not available for acute care (emergency room) cases.
  • Expert Medical Opinion doesn’t replace the members relationship with their treating doctor or medical specialist.

HOW LONG WILL IT TAKE:

“We aim to connect you with a specialist in 10 business days. If you opt to speak to the specialist, you will be offered a telehealth appointment with them for around 15 – 30 minutes depending on the complexity of your concerns. Alternatively, we can send your information and questions in writing and will ask our specialists to provide you with a written response. You will have an opinion within two – three weeks.”

ASK THE MEMBER:

  • Determine whether the referral is for the member or a family member. Let the member know they will need to include the family member’s details on the consent and referral forms.
  • Check to see if the referral is for a minor and explain depending on the condition, that we may not have a Paediatrician available.

VERBAL CONSENT:

“Do you understand the EMO service described with you so far and do you consent to proceed with an intake questionnaire now to proceed with your referral?”

  • Yes (if further questions refer to FAQs)
  • No (if no do not proceed further)

FAQS:

(Only required if asked)

We will select the most suitable expert qualified to help you based on your condition and questions.

The expert reviews your questions and any supporting materials made available. They may wish to call you to discuss your condition and answer your questions, but this happens only with your consent. In all cases, you will receive an in-depth report with advice on your diagnosis and treatment options. It is up to you if you want your report to be shared with your treating doctor.

No. We work independent of Acenda insurance. This service is confidential, and we will only provide a report to a third party (treating GP) with your expressed consent to do so.

Nothing to you, the service is funded by Acenda insurance however Vivo Virtual Care (and Acenda Insurance) does not pay the costs for medical treatment, travel, accommodation and any other associated costs.